At MumbaiAnimeHub, your satisfaction is our priority, and we aim to provide a seamless return process. Please familiarize yourself with our return policy guidelines:
Return Policy Guidelines:
1. Damaged, Defective, or Incorrect Products:
If you receive a damaged, defective, or incorrect product, kindly reach out to us within 3 days of receiving your order. We will promptly arrange a replacement or issue a full refund.
2. Change of Mind Returns:
In case you change your mind or decide against keeping the product, you may return it within 10 days of receiving your order. The product must be in its original packaging and in new, unused condition. Shipping costs associated with the return will be your responsibility.
3. Exceptions:
Please note that returns for customized or personalized products are generally not accepted unless they are defective or damaged.
4. Refund Process:
Refunds may take up to 14 business days to process. We will refund the purchase price of the product only; shipping fees are non-refundable.
5. Return Procedure:
Ensure the returned item is sent to the original location mentioned on the package or invoice within 10 days of receiving the item.
6. Initiating a Return:
If you need to initiate a return or have any questions about our return policy, please contact us at mumbaianimehub@gmail.com. Our dedicated customer service team will gladly assist you with your return and address any queries you may have.
We appreciate your understanding and cooperation in adhering to our return policy. If you have further concerns or inquiries, feel free to reach out to us at mumbaianimehub@gmail.com.
